ENOCH

Privacy Policy

Enoch Stem Cells Medical Applications Limited (“Enoch”, “we”, “us”)
3/F Sindhorn Kempinski Hotel, 80 Soi Ton Son, Lumphini, Pathum Wan, Bangkok 10330, Thailand
Last updated: 29 October 2026

This policy explains how we collect, use and protect personal information when you enquire about treatment with us, including through our website, online assessment forms and Google lead forms.

1. Information we collect

• Contact details: your name, email address, phone number, city, state or region and country.
• Health and suitability information: answers you give about your condition, diagnosis, previous treatments, relevant medical history, treatment timeline, travel plans and budget.
• Medical records you choose to upload, such as imaging, reports or test results.
• Advertising and technical information: the ad, campaign or form that brought you to us (for example a Google click identifier), and basic device and usage data collected by cookies and similar technologies on our website.

2. How we use your information

• To review your enquiry and assess whether a consultation or treatment may be suitable for you.
• To contact you about your enquiry by phone, WhatsApp, SMS or email.
• To arrange consultations and, if you proceed, plan your treatment and visit to Bangkok.
• To measure and improve our advertising and website, including reporting conversions to advertising platforms such as Google and Meta.
• To meet our legal, medical record-keeping and regulatory obligations.

Submitting an enquiry does not mean you have been accepted for treatment. Suitability is decided by a physician after an individual evaluation.

3. Who we share it with

We do not sell your personal information. We share it only with:

• Our physicians and patient-care team.
• Service providers who work on our behalf, such as our patient-management, hosting, email and marketing providers, under obligations to protect it.
• Advertising platforms (for example Google), limited to what is needed to measure ad performance.
• Authorities, where we are required to by law.

4. International transfers

Our clinic is in Thailand, and our service providers may store data in other countries. If you contact us from Australia or elsewhere, your information will be transferred to and handled in Thailand and these countries. We take reasonable steps to ensure it stays protected wherever it is processed.

5. How we protect and keep it

We store your information on secure systems with restricted, password-protected access. We keep it only for as long as needed for the purposes above or as required by law, after which it is deleted or anonymised.

6. Your rights

Under applicable laws, including Thailand’s Personal Data Protection Act and, for Australian residents, the Australian Privacy Principles, you may ask to access, correct or delete your personal information, withdraw your consent to being contacted, or object to how we use it. You can opt out of marketing messages at any time.

7. Contact us

To make a privacy request or ask a question about this policy, email stella.wong@enochsc.com or message us on WhatsApp at +852 4756 0863.

8. Changes

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.